First, check your spam or “Promotions” folder. If it hasn’t arrived within 5 minutes, return to the login page and click “Resend Verification.” Ensure your company’s firewall allows emails from our domain.

No. We only use Google, Apple or Microsoft to verify your identity. We do not have access to your contacts, posts, or private account details.

Yes, you can update this in your Organization profile, but we recommend accuracy from the start as it impacts the “Legal Entity” written on your Declaraton of Conformity.

The current onboarding flow links your user account to one primary organization. For enterprise structures with multiple subsidiaries, please contact our support team.

Through Stripe, we accept all major credit cards (Visa, Mastercard, American Express) and several regional payment methods depending on your country.

If your payment is declined, your organization profile remains saved, but features will stay locked. You can return to the subscription page at any time to try a different payment method.

Your article must have an assigned GS1 Product Category before it becomes eligible for selection

Ensure your CSV file includes the mandatory “Article name” and “Reference ID” fields, and that your GTINs and product categories use strictly valid formats.

• Sales packaging (Primary packaging): Packaging conceived so as to constitute a sales unit to the final user or consumer at the point of purchase. It is the packaging that is in direct contact with the product.
• Service packaging: A specific type of sales packaging that is designed and intended to be filled at the point of sale. This facilitates the immediate delivery of the product to the consumer (e.g., takeaway coffee cups, paper bags for bakery items, or sandwich wrappers).
• Group packaging (Secondary packaging): Packaging conceived to group together a certain number of sales units at the point of sale. It can be sold as a group to the consumer or used to replenish retail shelves. Group packaging can be removed from the product without affecting the product’s characteristics or quality.
• Transport packaging (Tertiary packaging): Packaging conceived to facilitate the safe handling and transportation of multiple sales units or grouped packages. Its primary purpose is to prevent physical handling and transport damage (e.g., wooden pallets, stretch film, or large corrugated shipping boxes).

Your packaging must be in Complete status before it can be assessed. If you saved your progress, it is marked as “Incomplete.” You must proceed to the final Summary screen and click Submit to finalize it.

Yes. Simply click on the completed packaging in your list to open its details side panel. From there, you can click the Edit icon to modify packaging information, component details, or uploaded documents. Be aware that the packaging’s composition cannot be modified. In case you would like to swap components, you will have to create a new packaging for that.

PFAS (Per- and polyfluorinated alkyl substances) are a large group of synthetic chemicals commonly used to make packaging and other products resistant to water, grease, and stains. They are heavily restricted because they are often called “forever chemicals” – they do not easily break down in the environment and have been linked to various health risks. In PAQR, you are required to declare PFAS concentrations for conformity. The system checks that the highest monomeric PFAS is <25 ppb, the sum of monomeric PFAS is <250 ppb, and the total of all PFAS is <50 ppm. You can choose the "Below limit" option to instantly apply these default threshold limits without needing exact lab measurements. PAQR calculates the weighted average of these substances across your entire packaging to ensure strict regulatory conformity.

TF stands for total fluorine. Because PFAS chemicals are built using fluorine atoms, measuring total fluorine is a common, simplified screening method used to estimate the potential presence of PFAS in a material. The compliance threshold for TF is 50 ppm or less.
In PAQR, you can simplify data entry by selecting “Below limit”, which instantly applies the default ≤50 ppm threshold without requiring exact lab measurements. The platform automatically calculates the weighted average of TF at the packaging level.
If your packaging’s weighted TF value is 50 ppm or below, no further PFAS values are required. However, if it exceeds 50 ppm (or is unknown), the system will prompt you to provide specific PFAS values – starting with the total of all PFAS, and moving to specific monomeric PFAS concentrations if those limits are also exceeded.

Heavy metals are dense, naturally occurring elements. They are restricted in packaging because they can be highly toxic, contaminating the environment and posing serious risks to human health and wildlife when packaging is disposed of.
To comply with legal requirements, the combined sum of all heavy metals (Lead, Cadmium, Mercury, and Hexavalent Chromium) across your packaging must not exceed 100 ppm. In PAQR, you can select “Below limit” to automatically apply the default threshold (≤100 ppm) from a lab report without needing to type in the exact elemental concentrations. The assessment report will automatically calculate the weighted average of heavy metals at the packaging level to accurately determine compliance.

First select the respective packaging from the list so that its side panel opens. Then click the Edit icon of that component and select “Detach and create new”. This safely unlinks the component from the original portfolio item and allows the component to be modified solely for your current packaging.

Similarly you can also modify your custom component right after importing it during the creation of a new packaging. You can do this instantly by clicking its Edit icon in the Component details page.

It is locked to prevent conflicting edits because an active data request was sent to a supplier. To regain editing control, simply click “Cancel request” on the component’s page to revoke their access. Once the request is completed by the supplier you will be notified by email. 

If the component is the only reference for that document, the document will be automatically deleted along with the component. If the document is linked to multiple components, it will safely remain in the system and only the link to the deleted component will be removed.

Your final packaging submission will be blocked. PAQR will display a warning on the Summary screen until the missing mandatory fields are updated.

The supplier can officially reject your data request. They must leave a mandatory note explaining why, which will instantly trigger an automated email notification to you. Once rejected, the component will be unlocked again.

On the other hand, the supplier is not obliged to fill out all fields. They can simply provide the data they have available and send back the request with the component’s data only being partially completed.

In PAQR, the Supplier is the entity that directly sells or provides the component to your organisation. This is a mandatory field that you must select from your saved supplier list.

The Manufacturer is the entity that physically fabricated the component. This is an optional, free-text field, as the manufacturer might be the exact same entity as your supplier, or it could be a completely different third party.

No, documents provided directly by suppliers through their catalogue components cannot be modified or deleted once imported. That means that their subject and reference cannot be updated by your organisation.

Yes, you can click “Edit” on an uploaded document at any time to modify its assigned subjects or change the specific packaging and components it references without having to re-upload the file.

Once your DoC is signed, you can share it using the Partner web page feature. On the Declaration of Conformity screen, click “Publish web page” to generate a secure, public URL link. Sharing this link allows your partners to view the packaging’s usage data and download the official signed PDF in one single view. Additionally, visitors can use a language selector dropdown to instantly translate the web page and download the DoC document in their preferred language. 

The Partner Web Page is a dedicated, secure URL where your external partners can view your packaging’s conformity data, usage, and official Declaration of Conformity (DoC) document in one place. To share this data, go to the Declaration of Conformity screen and click “Publish web page”. This action makes the URL and your PDF publicly accessible and generates a link you can copy to your clipboard. You retain full control and can click “Unpublish web page” at any time to instantly revoke public access.

PAQR will automatically detect the changes. The next time you continue the assessment, the system will prompt you to synchronize it to ensure your preparation reflects the latest modifications.

The final Assessment of Conformity report will flag the specific issue with a warning icon and explain the gap (e.g., indicating the recyclability rate is below 70%). You can then go back, improve your packaging design or documentation, and run the assessment again. However, PAQR does not act as a police force–although these warnings are shown, you still have the option to proceed and declare conformity.

The DoC number (for example, LBAPCA-1/2025) is automatically generated by PAQR. It consists of a unique 6-character ID representing your organization, a sequential number that starts at 1 for your company, and the current year.

The document features a dedicated “Description of the packaging” section that automatically embeds your packaging’s custom description and your internal Reference ID. It also includes a unique, shortened Packaging ID to ensure it is unmistakably clear which specific packaging the document refers to.