First, check your spam or “Promotions” folder. If it hasn’t arrived within 5 minutes, return to the login page and click “Resend Verification.” Ensure your company’s firewall allows emails from our domain.

No. We only use Google, Apple or Microsoft to verify your identity. We do not have access to your contacts, posts, or private account details.

No. To prevent accidental lockouts, Admins are strictly blocked from deleting themselves, removing their own Admin privileges, or taking their own roles away. A separate Admin or the organization’s Owner must perform these actions.

Your physical Legal Address can be edited in your Organization profile, but your Legal Name is tied to your Stripe subscription billing profile and cannot be changed. You can, however, freely customize and update your consumer-facing brands and trademarks.

The current onboarding flow links your user account to one primary organization. For enterprise structures with multiple subsidiaries, please contact our support team.

Through Stripe, we accept all major credit cards (Visa, Mastercard, American Express) and several regional payment methods depending on your country.

If your payment is declined, your organization profile remains saved, but features will stay locked. You can return to the subscription page at any time to try a different payment method.

You cannot change this status manually. The “DoC status” badge on your Articles dashboard is a live system indicator. It automatically switches to compliant once the packaging composition linked to that article successfully completes its conformity assessment and its official Declaration of Conformity (DoC) is signed and finalized.

Your article must have an assigned GS1 Product Category before it becomes eligible for selection

Ensure your CSV file includes the mandatory “Article name” and “Reference ID” fields, and that your GTINs and product categories use strictly valid formats.

• Sales packaging (Primary packaging): Packaging conceived so as to constitute a sales unit to the final user or consumer at the point of purchase. It is the packaging that is in direct contact with the product.
• Service packaging: A specific type of sales packaging that is designed and intended to be filled at the point of sale. This facilitates the immediate delivery of the product to the consumer (e.g., takeaway coffee cups, paper bags for bakery items, or sandwich wrappers).
• Group packaging (Secondary packaging): Packaging conceived to group together a certain number of sales units at the point of sale. It can be sold as a group to the consumer or used to replenish retail shelves. Group packaging can be removed from the product without affecting the product’s characteristics or quality.
• Transport packaging (Tertiary packaging): Packaging conceived to facilitate the safe handling and transportation of multiple sales units or grouped packages. Its primary purpose is to prevent physical handling and transport damage (e.g., wooden pallets, stretch film, or large corrugated shipping boxes).

PAQR automatically adapts your active draft depending on the change:

• Sales ↔ Service: Your defined usage settings are preserved, and you will resume at Step 2.
• Sales/Service → Transport/Group: Any previously selected “Usage” (articles or product categories) and “Dual-use” configurations are automatically discarded, as they do not apply to transport or group levels.
• Transport → Sales/Service: You will be prompted to define the packaging’s usage, and you must declare if it has “Dual-use” properties.

Your packaging must be in Complete status before it can be assessed. If you saved your progress, it is marked as “Incomplete.” You must proceed to the final Summary screen and click Submit to finalize it.

Once a packaging is marked complete, its physical component composition and quantities are strictly locked. You can still edit general details (like the Name or Reference ID) and upload documents, but physical structural changes require creating a new packaging.

PFAS (Per- and polyfluorinated alkyl substances) are a large group of synthetic chemicals commonly used to make packaging and other products resistant to water, grease, and stains. They are heavily restricted because they are often called “forever chemicals” – they do not easily break down in the environment and have been linked to various health risks.
In PAQR, you are required to declare PFAS concentrations for conformity. The system checks that the highest monomeric PFAS is <25 ppb, the sum of monomeric PFAS is <250 ppb, and the total of all PFAS is <50 ppm.
You can choose the “Below limit” option to instantly apply these default threshold limits without needing exact lab measurements. PAQR calculates the weighted average of these substances across your entire packaging to ensure strict regulatory conformity.

TF stands for total fluorine. Because PFAS chemicals are built using fluorine atoms, measuring total fluorine is a common, simplified screening method used to estimate the potential presence of PFAS in a material. The compliance threshold for TF is 50 ppm or less.
In PAQR, you can simplify data entry by selecting “Below limit”, which instantly applies the default ≤50 ppm threshold without requiring exact lab measurements. The platform automatically calculates the weighted average of TF at the packaging level.
If your packaging’s weighted TF value is 50 ppm or below, no further PFAS values are required. However, if it exceeds 50 ppm (or is unknown), the system will prompt you to provide specific PFAS values – starting with the total of all PFAS, and moving to specific monomeric PFAS concentrations if those limits are also exceeded.

Heavy metals are dense, naturally occurring elements. They are restricted in packaging because they can be highly toxic, contaminating the environment and posing serious risks to human health and wildlife when packaging is disposed of.
To comply with legal requirements, the combined sum of all heavy metals (Lead, Cadmium, Mercury, and Hexavalent Chromium) across your packaging must not exceed 100 ppm. In PAQR, you can select “Below limit” to automatically apply the default threshold (≤100 ppm) from a lab report without needing to type in the exact elemental concentrations. The assessment report will automatically calculate the weighted average of heavy metals at the packaging level to accurately determine compliance.

Go to Components and select the item. If it is already linked to packagings, select “Detach and create new” when editing. This duplicates the component and applies your changes only to the new copy, leaving the original and its linked packagings untouched.

Sending a data request to a supplier locks the component’s technical fields and changes its status to Requested to protect data integrity. You can instantly unlock it at any time by clicking Cancel request in the details side-panel.

If the component is the only reference for that document, the document will be automatically deleted along with the component. If the document is linked to multiple components or packaging, it will safely remain in the system and only the link to the deleted component will be removed.

Your final component submission will be blocked. PAQR will display a warning on the Summary screen until the missing mandatory fields are updated.

The supplier can officially reject your data request. They must leave a mandatory note explaining why, which will instantly trigger an automated email notification to you. Once rejected, the component will be unlocked again.

On the other hand, the supplier is not obliged to fill out all fields. They can simply provide the data they have available and send back the request with the component’s data only being partially completed.

In PAQR, the Supplier is the entity that directly sells or provides the component to your organisation. This is a mandatory field that you must select from your saved supplier list.

The Manufacturer is the entity that physically fabricated the component. This is an optional, free-text field, as the manufacturer might be the exact same entity as your supplier, or it could be a completely different third party.

No, documents provided directly by suppliers through their catalogue components cannot be modified or deleted once imported. That means that their subject and reference cannot be updated by your organisation.

Yes, you can click “Edit” on an uploaded document at any time to modify its assigned subjects or change the specific packaging and components it references without having to re-upload the file.

The final Assessment of Conformity report will flag the specific issue with a warning icon and explain the gap (e.g., indicating the recyclability rate is below 70%). You can then go back, improve your packaging design or documentation, and run the assessment again. However, PAQR does not act as a police force–although these warnings are shown, you still have the option to proceed and declare conformity.

The DoC number (for example, LBAPCA-1/2025) is automatically generated by PAQR. It consists of a unique 6-character ID representing your organization, a sequential number that starts at 1 for your company, and the current year.

The document features a dedicated “Description of the packaging” section that automatically embeds your packaging’s custom description and your internal Reference ID. It also includes a unique, shortened Packaging ID to ensure it is unmistakably clear which specific packaging the document refers to.

Once your DoC is signed, you can share it using the Partner web page feature. On the Declaration of Conformity screen, click “Publish web page” to generate a secure, public URL link. Sharing this link allows your partners to view the packaging’s usage data and download the official signed PDF in one single view. Additionally, visitors can use a language selector dropdown to instantly translate the web page and download the DoC document in their preferred language. 

The Partner Web Page is a dedicated, secure URL where your external partners can view your packaging’s conformity data, usage, and official Declaration of Conformity (DoC) document in one place. To share this data, go to the Declaration of Conformity screen and click “Publish web page”. This action makes the URL and your PDF publicly accessible and generates a link you can copy to your clipboard. You retain full control and can click “Unpublish web page” at any time to instantly revoke public access.

PAQR’s Smart Syncing will automatically detect the updates. The next time you open your incomplete assessment draft, the platform will prompt you to synchronize the preparation, updating it with the new specifications.

The platform will temporarily block creation and show a dialog listing the specific missing information (such as contact phone, email, or brand trademarks). It will provide a direct link to your Organization profile so you can quickly fill in the missing operational details and proceed.

No. Once a PAQR ID is created, its Article link and GTIN barcode are permanently locked to protect point-of-sale scanning integrity. If you need to link a different SKU or correct a GTIN error, you must unpublish and delete the current PAQR ID, then create a new one.

Following strict GS1 requirements, your printed QR code must maintain a quiet zone (a clear white margin) of at least 4 modules on all four sides. Shaving or removing this border can cause retail scanners and smartphone cameras to fail to read the code.

SVG is a vector format that can be scaled infinitely without losing quality, making it the industry standard for commercial package designers and printers. PNG is a high-resolution raster format (600 DPI) perfect for digital previews, labels, and fast in-house testing.

Linking a GTIN creates a GS1-compliant QR code. This is future-proof because a single printed QR code handles both point-of-sale scanning at checkout and consumer access to your digital Packaging Pass, preparing your brand for the global retail transition from traditional barcodes to 2D codes.